Refund Policy
Last Updated: April 1, 2023
Thank you for choosing to order with SeedBreadKitchen. We are located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom and committed to ensuring your satisfaction with every order. If you have any issues with your order from our seedbreadkitchen.sbs, please review our refund policy outlined below.
Order Cancellation
If you need to cancel your order, please reach out to us immediately. Orders that have not yet been prepared can potentially be cancelled. However, once the preparation of your pizza has begun, we are unable to cancel the order.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or not up to your satisfaction, please contact us within 2 hours of receiving your order at +44 20 7946 0958. We will need a detailed explanation of the issue and any photographic evidence to rectify the situation. Based on the circumstances, we may offer a replacement or a refund in the original form of payment.
Refund Eligibility
To be eligible for a refund, please report any issues with the order, such as missing items or quality concerns, within the aforementioned 2-hour window. After investigation, if we find that the claim is valid, we will process your refund.
Refunds are limited to the total order value and cannot exceed the amount originally paid in £.
Processing Time
Refunds will be processed within 5-7 business days from the time the claim is approved. The time it takes for the refund to reflect in your account will depend on your bank or payment service provider.
Non-Refundable Items
Please note that delivery fees, tips, and donations made at the time of order are non-refundable.
Contact Us
If you have any questions or concerns about your order, please do not hesitate to contact us at +44 20 7946 0958. Our customer service team is available to assist you and provide the best possible solution. Your satisfaction is paramount to us at SeedBreadKitchen.
Modification of Refund Policy
SeedBreadKitchen reserves the right to update or modify this refund policy at any time without prior notice. Your continued patronage and use of our online ordering platform seedbreadkitchen.sbs following any such changes confirms your acceptance of our updated refund policy.